Man and Van Wapping Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Wapping provides moving, delivery, clearance and related transport services in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order.

For the purposes of these terms, references to “we”, “us” and “our” mean Man And Van Wapping, and references to “you” and “your” mean the customer or the person acting on the customer’s behalf. These terms apply to domestic and commercial customers unless we agree otherwise in writing.

Our services may include single-item transport, partial loads, full van removals, furniture collection, light dismantling and reassembly, loading and unloading, and the lawful removal of unwanted items. The exact scope of work is always based on the information you provide at the time of booking, together with any agreed adjustments made before or during the job.

1. Booking Process

A booking with Man and Van Wapping is formed when you accept a quotation, confirm the job details, and we acknowledge the booking. Quotes may be provided by phone, email, form submission, or another agreed method. All quotations are based on the details supplied by you, including collection and delivery points, access conditions, item list, dates, and any special handling requirements.

You are responsible for ensuring that all information provided is accurate and complete. If the inventory, access conditions, parking arrangements, or service requirements change, we may revise the quotation, timing, vehicle size, staffing, or overall price. Any additional charges arising from incorrect or incomplete information may be added to the final invoice.

We will use reasonable efforts to arrive at the agreed time, but arrival times are estimates only unless expressly stated otherwise. Delays may occur due to traffic, weather, accidents, road closures, or earlier jobs taking longer than expected. We will not be liable for unavoidable delays outside our reasonable control, provided we act with reasonable care and keep you informed where possible.

2. Payments and Charges

Unless otherwise agreed, payment is due on completion of the service on the day of the booking. We may request a deposit or prepayment for certain services, larger jobs, weekend bookings, or short-notice work. Any deposit amount and payment method will be confirmed at the time of booking. Deposits may be non-refundable where stated, particularly if we have reserved time, staff, or vehicles specifically for your job.

Prices may be quoted as an hourly rate, fixed fee, or a combination of both. Where time-based charging applies, the clock usually starts when our team arrives at the pickup location or when work begins, depending on the agreed pricing structure. Waiting time, parking charges, congestion charges, tolls, additional floors, difficult access, and other extra costs may be charged if they are not included in the original quotation.

We accept payment by the methods confirmed at booking. If payment is not received when due, we may charge reasonable administrative costs and, where permitted by law, interest on overdue sums. Title to any goods is not affected by these terms; however, our right to receive payment remains enforceable in full. Discounts, promotions, or estimated prices do not apply unless clearly stated in writing.

3. Customer Responsibilities

You must ensure that all items are properly packed, secured, labelled where necessary, and suitable for transport unless we have agreed to pack or prepare them. Fragile, hazardous, perishable, and high-value items should be declared in advance. If you choose to transport valuable objects, documents, or sentimental belongings without notifying us, you do so at your own risk except where loss is caused by our negligence.

You are responsible for arranging parking, access, permissions, keys, lift use, and any building requirements unless we have expressly agreed to do so. If we are prevented from completing the service because access is restricted, unsafe, or not available, we may charge for wasted attendance, waiting time, or a partial service where work has already begun.

All goods must be ready for collection when we arrive, unless a different arrangement has been agreed. If assistance is required to move heavy, awkward, or oversized items, you should tell us in advance so that we can allocate suitable resources. We reserve the right to refuse to move any item that is unsafe, excessively heavy, poorly packed, likely to cause damage, or prohibited by law.

4. Cancellations, Rescheduling and Refunds

You may cancel or reschedule a booking by giving us notice as soon as possible. The amount of notice required may vary depending on the size and type of job, but cancellations made close to the appointment time may be subject to a charge. Where we have already incurred costs, reserved staff, or allocated a vehicle, we may deduct those reasonable costs from any refund.

If you cancel on the day of the booking, fail to provide access, are not present at the agreed time, or are not ready for collection, we may treat the booking as cancelled by you and charge a cancellation or wasted journey fee. If our team has already attended the site or commenced loading, you may also be charged for the time worked up to that point.

If we need to cancel or materially alter the service because of vehicle failure, staff illness, unsafe conditions, or circumstances beyond our control, we will notify you as soon as reasonably practicable. Where possible, we will offer an alternative time. If we are unable to provide the service, any advance payment for the cancelled portion will be refunded, subject to any non-refundable third-party costs already incurred on your behalf.

5. Liability and Limitations

We will exercise reasonable care and skill in providing man and van services in Wapping and across the UK. Our liability for loss or damage caused by our negligence is limited to the reasonable repair cost, replacement value, or diminution in value of the affected item, whichever is lower and subject to any applicable exclusions. You should inspect items at the earliest reasonable opportunity after completion of the service.

We are not liable for pre-existing damage, items that were inadequately packed, concealed defects, accidental damage arising from unstable or overloaded contents, or losses resulting from your failure to disclose relevant information. We are also not responsible for damage caused by the natural condition of the item itself, including wear, age, weakness, or breakage due to internal faults.

To the fullest extent permitted by law, we do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded. However, we shall not be liable for indirect, consequential, or purely economic losses such as loss of profit, business interruption, or loss of opportunity, unless such loss is a direct and foreseeable result of our breach and is recoverable under applicable law.

6. Waste Removal and Environmental Compliance

Where our service includes clearance or disposal, waste handling will be carried out in accordance with UK law, including the duty of care requirements applicable to controlled waste. You must tell us in advance if items include electrical equipment, mattresses, paints, oils, batteries, chemicals, sharps, fluorescent tubes, confidential papers, or any other regulated material. Additional charges may apply for items requiring special handling or lawful disposal.

We will only remove waste that we are permitted to transport and dispose of. We may refuse to remove hazardous, contaminated, prohibited, or unidentifiable waste. If you ask us to dispose of waste on your behalf, you confirm that you have the right to transfer those items and that they are not stolen, illegally dumped, or subject to any restriction. You remain responsible for the legality of the waste unless we have expressly agreed in writing to take responsibility for classification and disposal.

Where required, we may issue or retain paperwork relating to waste transfer, recycling, or disposal. You agree to cooperate with any lawful request for information needed to complete compliance checks. If items are found to contain prohibited waste after collection, we may return them, segregate them, or arrange lawful disposal at your cost where permitted by law.

7. Service Standards, Access and Safety

Our team may refuse to continue work if, in our reasonable opinion, conditions are unsafe, unlawful, or likely to cause injury or damage. This includes, without limitation, unsafe stairs, unstable furniture, blocked access, severe weather, aggressive behaviour, or the presence of dangerous materials. If a job cannot be completed safely, you may still be charged for time spent and costs already incurred.

You are responsible for ensuring that the pickup and delivery locations are safe for our personnel and vehicles. If there is a risk of damage to property, injury to persons, or breach of building rules, we may halt the service until the issue is resolved. You agree to provide reasonable assistance where needed, including directing our team to the correct items and confirming the items to be moved.

Any dismantling or reassembly we perform is limited to simple, non-specialist tasks unless otherwise agreed. We do not guarantee that all furniture can be dismantled, reassembled, or fitted back together in perfect condition, especially where fixings are missing, previous assembly has been poor, or manufacturers’ instructions are unavailable.

8. Insurance, Claims and Complaints

We maintain insurance cover that is appropriate for the nature of our services, subject to policy limits and exclusions. Insurance does not replace your duty to pack items properly, disclose special conditions, or secure appropriate cover for goods of unusually high value. Where you believe loss or damage has occurred, you should notify us promptly and provide reasonable evidence, including photographs and a description of the issue.

Any claim should be made within a reasonable time after completion of the service and, where practical, before goods are put into further use, resold, or moved again. We may not be able to investigate claims effectively if items are altered, repaired, disposed of, or transferred to third parties before we have had the chance to inspect them.

We aim to deal with complaints fairly and promptly. If you raise a concern, we may ask for additional details, receipts, proof of value, or supporting documents. Our decision on a claim will be based on the available evidence, the terms of the service, and any applicable legal rights that cannot be excluded or limited by contract.

9. General Terms

We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that service unless a later version is agreed in writing. No variation to these terms is valid unless confirmed by us in writing or through a clear revised quotation or booking confirmation.

If any part of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right or provision under these terms will not constitute a waiver of that right or provision. These terms are intended to be read together with any quotation, booking note, or written agreement relating to your service.

Nothing in these terms affects your statutory rights as a consumer. If you are acting as a business customer, the contract is entered into on a business-to-business basis and different legal protections may apply. You confirm that you have authority to enter into the booking and to accept these terms on behalf of the relevant person or organisation.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If you are resident elsewhere in the UK, mandatory consumer protections in your own jurisdiction may still apply where required by law.

Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires otherwise. By booking with Man and Van Wapping, you acknowledge that you have read, understood, and agreed to be bound by these terms as part of the service contract.