Terms and Conditions

Man and Van Wapping Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Wapping provides man and van, moving, and related removal services. By making a booking or allowing work to begin, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 We, us, our refers to the removal service operating under the name Man and Van Wapping.

1.2 You, your refers to the customer who makes a booking or on whose behalf a booking is made.

1.3 Services refers to any man and van, removal, collection, delivery, packing, loading, unloading, or related services we agree to provide.

1.4 Goods refers to the items, belongings, furniture, equipment, and any other property that you ask us to transport, move, or handle.

1.5 Booking refers to a confirmed request for our services for a specified date, time, vehicle, and level of service.

1.6 Service area refers to the areas in which we offer man and van and removal services, including Wapping and surrounding districts.

2. Scope of Services

2.1 We provide man and van and removal services within our service area, including local household moves, small office moves, collections and deliveries, and transportation of goods between addresses.

2.2 The exact scope of work, including the size of vehicle, number of staff, estimated duration, and any additional services such as packing, must be agreed at the time of booking.

2.3 We reserve the right to refuse to move or handle any item which, in our opinion, is unsafe, illegal, excessively heavy, inadequately packed, or may cause damage to the vehicle, premises, or other goods.

2.4 We do not undertake specialist removal of high-value items, hazardous materials, live animals, or goods requiring regulated temperature control unless expressly agreed in writing in advance.

3. Booking Process

3.1 You may request a quotation by providing details of your move, including addresses, access conditions, approximate volume of goods, preferred date and time, and any special requirements.

3.2 Quotations are based on the information you provide. It is your responsibility to ensure that all relevant information is accurate and complete. If the information provided is incorrect or incomplete, we may adjust the price or, where necessary, decline to undertake the work.

3.3 A booking is only confirmed when we have accepted your request and you have accepted our quotation and these Terms and Conditions. Acceptance may be given verbally or in writing.

3.4 We may require a deposit or full prepayment to secure your booking, particularly for longer jobs, peak times, or larger removal services. Any such requirement will be notified to you at the time of booking.

3.5 We reserve the right to decline a booking or cancel a booking before the move date where we reasonably consider that we cannot safely or lawfully provide the services. In such cases, any deposit or prepayment will be refunded.

4. Access, Parking, and Your Responsibilities

4.1 You must ensure that we have suitable access to both collection and delivery addresses, including safe and legal parking for our vehicle and clear routes for carrying goods.

4.2 It is your responsibility to obtain any necessary permits, authorisations, or permissions for parking and access. Any parking fees, fines, or penalties arising from inadequate arrangements or inaccurate information supplied by you may be added to your final bill.

4.3 You must be present, or arrange for a responsible representative to be present, during loading and unloading to provide instructions, confirm that all goods have been collected and delivered, and sign any relevant documentation.

4.4 You are responsible for ensuring that goods are properly packed and protected, unless we have expressly agreed to provide packing services. Fragile or valuable items should be clearly identified.

4.5 You must not ask our staff to undertake any work that is unsafe or outside the agreed services, including disconnection of mains services, removal of fixtures that require specialist skills, or handling of prohibited items.

5. Payments and Charges

5.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as specified in your quotation and booking confirmation.

5.2 Unless otherwise agreed, time-based bookings are charged from the agreed start time or the time of arrival at the collection address, whichever is later, until completion of unloading at the final destination.

5.3 Additional charges may apply where:

a. The job takes longer than the time estimated due to circumstances outside our control, such as delays in gaining access, waiting for keys, or additional items not disclosed at booking.

b. There are unexpected access issues, such as long carrying distances, restricted entrances, or multiple flights of stairs.

c. Additional services are requested on the day that were not included in the original booking.

5.4 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the job and must be made in full by an accepted payment method.

5.5 We reserve the right to request part or full payment in advance. Where a deposit is required, your booking is not secured until the deposit has been received.

5.6 If payment is not made when due, we may charge interest on the outstanding amount and may withhold delivery of goods until payment is received in full. We also reserve the right to recover any reasonable costs incurred in pursuing overdue payments.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.

6.2 For cancellations received more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new booking, at our discretion.

6.3 For cancellations received within 48 hours of the scheduled start time, we may retain part or all of the deposit, or charge a cancellation fee, to cover our reasonable costs and loss of bookings.

6.4 For cancellations on the day of the move or where our team arrives and is unable to commence work for reasons within your control, we may charge a minimum call-out fee or the full quoted amount, depending on the circumstances.

6.5 If you need to change the date, time, or scope of the booking, we will make reasonable efforts to accommodate the change, but this cannot be guaranteed, especially during busy periods. Changes may result in an adjusted price.

6.6 Where we need to cancel or significantly alter your booking due to circumstances beyond our reasonable control, including vehicle breakdown, severe weather, or staff illness, we will inform you as soon as practicable and offer an alternative date or refund any deposit paid. We shall not be liable for any indirect or consequential loss arising from such cancellations.

7. Liability for Loss or Damage

7.1 We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is limited as set out in this section.

7.2 Our liability for loss of or damage to goods, howsoever caused, shall be limited to a reasonable cost of repair or replacement, capped at a maximum amount per job, unless otherwise agreed in writing before the move.

7.3 We shall not be liable for:

a. Loss or damage arising from your failure to pack items adequately, unless we have provided a packing service for those items.

b. Damage to goods where you or your representative have instructed our staff to undertake actions against our advice.

c. Wear and tear, scratching, scuffing, or minor cosmetic damage to items or premises that may reasonably occur during normal moving operations.

d. Loss or damage to cash, jewellery, precious metals, documents, data, or items of exceptional value, unless we have been expressly notified in advance and have agreed specific terms in writing.

e. Any indirect or consequential losses, including loss of profits, loss of business, or loss of opportunity.

7.4 You must inspect goods and premises as soon as reasonably possible after completion of the services. Any loss or damage that you believe has occurred as a result of our services must be notified to us in writing within a reasonable period after completion.

7.5 Where we agree that loss or damage has occurred due to our negligence or breach of contract, we may choose to repair the item, replace it, or pay fair compensation based on the age, condition, and value of the item, subject to the limitations set out in these terms.

8. Excluded Items and Special Risks

8.1 We do not accept responsibility for the removal or transport of items that are inherently fragile or at special risk, including but not limited to glass, ceramics, antiques, artworks, or electronic equipment, unless these have been properly packed and declared to us in advance.

8.2 You must not include in your goods any of the following without our prior written consent:

a. Hazardous, explosive, or flammable materials.

b. Illegal items or substances.

c. Perishable goods requiring controlled conditions.

d. Animals or live plants.

8.3 Where such items are included without our knowledge, you will be responsible for any loss, damage, or expense that arises, and we may dispose of or remove such items without liability.

9. Waste Regulations and Disposal

9.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal service and will only remove items for disposal where this has been expressly agreed as part of the booking.

9.2 Where we agree to remove items for disposal, you confirm that you have the right to dispose of those items and that they do not contain hazardous or prohibited materials.

9.3 We will dispose of agreed items only at authorised facilities or through authorised channels. Additional charges may apply for waste transfer, recycling, or disposal, depending on the type and quantity of materials.

9.4 We reserve the right to refuse to collect or dispose of any items that we reasonably believe are hazardous, illegal, or not as described at the time of booking.

9.5 You are responsible for any fines, penalties, or costs arising from inaccurate information about items you request us to remove, including the nature, condition, or ownership of those items.

10. Delays and Events Beyond Our Control

10.1 We will use reasonable efforts to arrive and complete the services at the agreed times. However, arrival and completion times are estimates only and may be affected by traffic, weather, access issues, or other factors beyond our reasonable control.

10.2 We shall not be liable for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, vehicle breakdowns, or industrial action.

10.3 Where a delay occurs, we will make reasonable efforts to inform you and to complete the services as soon as reasonably practicable.

11. Complaints

11.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our staff on the day where possible, so that we can attempt to resolve it promptly.

11.2 If the matter is not resolved on the day, you should submit a written complaint within a reasonable time of the services being completed, providing full details of your concerns, any relevant evidence, and your booking details.

11.3 We will review your complaint and respond within a reasonable timeframe. Where appropriate, we may request additional information to help us investigate.

12. Privacy and Data

12.1 We will collect and use your personal information only for the purposes of managing your booking, delivering our services, handling payments, and administering our business.

12.2 We will take reasonable steps to keep your personal information secure and will not sell your details to third parties. We may share information with service providers or authorities where required for legal, regulatory, or operational reasons.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

13.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the services provided.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.2 No failure or delay by us in exercising any right or remedy under these terms shall operate as a waiver of that right or remedy.

14.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the provision of our services and supersede any prior discussions or agreements.

14.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.



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Find out what makes our man and van Wapping the best

We promise to deliver a moving experience equal to none. When you hire our man and van service, you definitely get more than what you bargained for. No matter what service you choose, we will impress you with our efficiency, dedication and care for our customers and their belongings. No other company in the local area will provide you with the kind of service we do for the same rates that we offer. Try us out once and you will find out for yourself! Man and van Wapping aim to impress.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Wapping Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 86 Wapping Ln
Postal code: E1W 2RX
City: London
Country: United Kingdom

Latitude: 51.5042590 Longitude: -0.0566810
E-mail:
[email protected]

Web:
Description: Why not give our man and van services in Wapping, E1W a try? You won’t find better than us! Give us a call and reserve an appointment!
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